Refund & Cancellation Policy
How subscriptions, cancellation, and refunds work.
Last updated: 01/07/2026
1. How the subscription works
A Selitics subscription is a digital service paid in advance for each period (monthly or yearly) in USD, and it renews automatically by card through the Stripe gateway until you cancel.
2. Trial period
Your first 30 days are billed at the introductory price shown at signup rather than your plan's standard rate. If you cancel before the trial ends, the standard rate is never charged.
3. Cancelling your subscription
You can turn off auto-renewal at any time from your dashboard via "Turn off auto-renewal." When you cancel, your access continues until the end of the current paid period and no further payments are taken. Cancelling does not delete your store or data during the remaining period.
4. Refunds
Because the service is digital and available immediately upon payment, fees paid for the current period are non-refundable for unused time after a renewal. However, if there is a duplicate charge, a charge made in error, or you could not access the service due to a fault on our side, contact us within 14 days of the payment and we will review and refund any eligible amount.
5. Failed payments
If a card renewal fails, we retry over several days and notify you. If it keeps failing, the store is temporarily suspended until payment is made; you can reactivate by paying at any time.
6. Currency
All charges are in USD. Your card issuer may apply currency-conversion fees if your card is in another currency.
7. How to get help
For any billing question or refund request: email us at info@selitics.com.
8. Changes to this policy
We may update this policy and will show the last-updated date at the top of this page.